Frequently Asked Questions

Everything you need to know about your Modelones experience

How long does it take for my order to ship?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 5-10 business days depending on your location.

What is your return policy for nail products?

We offer a 30-day return policy for unused and unopened products in their original packaging. Due to hygiene reasons, we cannot accept returns on used gel polishes or liquids.

Are Modelones products cruelty-free?

Yes, all Modelones products are 100% cruelty-free. We do not test our formulas or finished products on animals.

Do I need a UV/LED lamp for Modelones gel polish?

Yes, our soak-off gel polishes require curing under a professional UV or LED nail lamp to harden and ensure a long-lasting finish.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options at checkout.

How can I track my package?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your delivery status in real-time.